Main Duties
To control and support branch daily operations to ensure smooth service delivery and compliance with internal policies and procedures.
To monitor branch cash management with Branch Managers (BMs) and Senior Tellers to ensure cash at branches and ATMs are properly controlled and monitored to prevent frauds and errors.
To coordinate with relevant departments on ATM reconciliation and conduct investigations when irregularities arise.
To perform day-end cash count operations with tellers to ensure segregation of duties is in place.
To verify and monitor teller transactions to ensure alignment with approved matrix, guidelines, and procedures by reviewing required transaction documents.
To act as one of the key custodians of keys to vaults, ATMs, and other important assets such as loan collaterals and sensitive documents.
To manage branch filing and archiving processes to ensure important documents are properly stored and retrievable when needed.
To control branch stock levels (stationery, forms, etc.) and manage branch utilities and security to ensure branch operations are not disrupted.
Perform other duties as assigned by Supervisor/Manager.
Skills/ Experiences
Bachelor’s degree or equivalent in Banking, Finance, Business Administration, Accounting, or related field.
Experience in branch operations, teller operations, cash handling, or banking operations is preferable.
Good understanding of internal controls, operational risk, and compliance requirements.
Knowledge of branch procedures and transaction verification processes.
Strong attention to detail and ability to identify irregularities and operational issues.
Good communication verbally and written.
Ability to work with cross-functional teams and handle sensitive information with confidentiality.
Strong time management and ability to work under pressure.
Analytical thinking and problem-solving.